Frequently Asked Questions (FAQs) - Billing

Frequently Asked Questions (FAQs) - Billing

What methods of payment do you support?
      We support invoicing and very soon credit cards.

How can I upgrade?
      Plans were categorized per user type. An organization cannot upgrade its plan unless it changes its organization type. Regarding the users volume, any organization can increase or decrease its user toll anytime, seamlessly.

Is there any minimum term for subscriptions?
      There is no minimum term for subscriptions required.

When is the first invoice issued
      Our services are prepaid. Once an organization signs up, they get their first invoice at the beginning of the second month after 30 days free trials.

Is there a cost for software upgrade
      Nope! All updates and upgrades are available free for everyone. That’s part of our commitment to you.

Is support included in the price, or is it an extra fee?
      Phone and instant chat support are included in all our plans at no additional cost during work hours, and it is outstanding.

Are there any hidden fees I should know about?
      Nope! We believe in transparent pricing, so all our fees are listed on our website. We’d also be happy to prepare a personalized pricing quote so you know exactly what to expect.

How do you collect charges from graduated and independent saving groups?
      We collect the charges on a monthly basis depending on each group’s savings volume.
At the end of the month, we check how much has been saved then define how much will be charged.
After identifying the charges, we deduct that from the group wallet. The charged amount appears in the group’s history.
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